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[nycphp-talk] Support Ticket Sytem

Josh McCormack joshmccormack at travelersdiary.com
Thu May 17 18:19:57 EDT 2007


Mantis is a PHP issue tracker that's pretty good.

Josh


On 5/17/07, Jon Baer <jonbaer at jonbaer.com> wrote:
>
> Im sure either TRAC http://trac.edgewall.org/ or TRAC-HACKS www.trac-
> hacks.org has it.
>
> This is a great (and what seems like) defacto ticketing system, I use
> it all the time and rarely ever work w/o it.  I install it for free @
> client sites just so I can stay sane on a project.  But I can see it
> being used as a general ticket system w/ ease (however Python skills
> required).  A PHP version anywhere?
>
> - Jon
>
> On May 17, 2007, at 4:35 PM, Michael B Allen wrote:
>
> > There are a LOT of support ticket systems around. You might want to
> > checkout freshmeat.net. Unfortunately it seems like no particular one
> > ever never suits your needs (which explains why there are so many).
> >
> > The support ticket system I always wanted was one that just used IMAP
> > for everything where the "tickets" where really just emails. So when
> > someone searched tickets it really just used IMAP to talk to the local
> > IMAP server. Also there would be a mail processing script to identify
> > or insert a ticket number in the subject line. Etc. Never found such
> > a thing.
> >
> > Mike
> >
> > On Fri, 18 May 2007 01:46:22 +0530
> > "Aniesh joseph" <anieshjoseph at gmail.com> wrote:
> >
> >> Hello,
> >>
> >>
> >> I want to build a Support Ticket Sytem. I need to register for
> >> tickets
> >> through mail.Two task is :
> >>
> >> 1. Whenever I recieved a mail from the clients, I have to register
> >> for a
> >> ticket.
> >>
> >> 2. Read the contents of the mail.
> >>
> >> I am working on LAMP. How can accomplish the two tasks in a PHP-
> >> MYSQL? Can
> >> someone help me ?
> >>
> >>
> >>
> >> Regards
> >> Aniesh Joseph
> >>
> >
> >
> > --
> > Michael B Allen
> > PHP Active Directory Kerberos SSO
> > http://www.ioplex.com/
> > _______________________________________________
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> >
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> >
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>
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>
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>



-- 
Josh McCormack
Owner, InteractiveQA
Web testing & development
http://www.interactiveqa.com
917.620.4902
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