NYCPHP Meetup

[Keith Richardson]

Here we use Tracksolve - by SI Media. http://www.simedia.com/tracksolve/

it is currently $549.95 for the zend encrypted one, but about in july we
bought the developer edition - $1000 for the un-encrypted program. I think
its really slick, and works great. We are in the process of implementing it,
and adding any new features we feel are necessary to our hospital.

-----Original Message-----
From: talk-bounces at lists.nyphp.org [mailto:talk-bounces at lists.nyphp.org]On
Behalf Of Ophir Prusak
Sent: Wednesday, December 10, 2003 8:01 PM
To: NYPHP Talk
Subject: [nycphp-talk] Looking for PHP help desk system


Hi all,

I'm looking for an open source help desk / support / ticketing system
written in PHP.
Preferably free, but it doesn't have to be free. We just need to be able to
modify it to our needs.

Here is a list of features that it would ideally have:

0. Web capture of new tickets.
1. Email capture of new tickets.
2. You can send back replies or the info via email.
3. Customizable ticket workflow.
4. Highly customizable: Categories request types, statuses, etc.
5. Reporting tools and trends: How many requests of type X in past month,
etc.
6. Good permissioning system (admin can define who can do what).
7. Internal notes.
8. Sending email and notes to user groups.

I checked on sourceforge.net, but was wondering if anyone knows of other
alternatives.

Thanx,
Ophir