NYCPHP Meetup

[Mark Armendariz]

I've built a closed source one for a client a few months back.  Has just
about all you're asking for except the reporting.  Email me off list and
I'll give you a tour.
 
Mark
 
 
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From: talk-bounces at lists.nyphp.org [mailto:talk-bounces at lists.nyphp.org] On
Behalf Of jon baer
Sent: Wednesday, December 10, 2003 10:37 PM
To: NYPHP Talk
Subject: Re: [nycphp-talk] Looking for PHP help desk system


I haven't tried it yet (tried everything else under the sun) for osCommerce:
 
http://www.oscommerce.com/community/contributions,936
 
-snip-
* A completely new and updated support ticketing system for use with osc 2.2
* Includes, support for multi admins, multi department, multi status, multi
priority, multi langauge
* Full ticket management admin consol, with ticket history
* Full ticket history on customer side is displayed
-snip-
 
- jon
 

----- Original Message ----- 
From: Ophir Prusak <mailto:lists at prusak.com>  
To: NYPHP Talk <mailto:talk at lists.nyphp.org>  
Sent: Wednesday, December 10, 2003 8:00 PM
Subject: [nycphp-talk] Looking for PHP help desk system

Hi all,
 
I'm looking for an open source help desk / support / ticketing system
written in PHP. 
Preferably free, but it doesn't have to be free. We just need to be able to
modify it to our needs.
 
Here is a list of features that it would ideally have:
 
0. Web capture of new tickets.
1. Email capture of new tickets.
2. You can send back replies or the info via email.
3. Customizable ticket workflow.
4. Highly customizable: Categories request types, statuses, etc.
5. Reporting tools and trends: How many requests of type X in past month,
etc.
6. Good permissioning system (admin can define who can do what).
7. Internal notes.
8. Sending email and notes to user groups.
 
I checked on sourceforge.net, but was wondering if anyone knows of other
alternatives.
 
Thanx,
Ophir



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