NYCPHP Meetup

[Joseph Crawford]

these are not the tech guys i am talking with they are the sales and billing.

yes it is the same company i recomended and the only reason i
recommended them is i have used them for 2 years now without any
problems, until this.

i guess i need to get the real big expensive hosts for reliability.


On Thu, 2 Dec 2004 14:36:34 -0500, Jeff Wilhelm
<wwwac at summit7solutions.com> wrote:
> 
> 
> ----Original Message----
> From: talk-bounces at lists.nyphp.org
> [mailto:talk-bounces at lists.nyphp.org] On Behalf Of Joseph
> Crawford Sent: Thursday, December 02, 2004 2:20 PM To:
> NYPHP Talk Subject: Re: [nycphp-talk] [ OT ] Web Hosting
> Gone Bad
> 
> > couldnt i get them for destructing data that doesnt
> > belong to them or something, i mean i would almost be
> > willing to pay $100 to a lawyer to send them a letter if
> > it would get me the files, i honestly dont feel i should
> > have to pay the $20 and i dont know if i am going to
> > stoop to the level and do it.  However i dont have a
> > local copy of the files and i do need them.
> 
> Hm, I see where you're coming from. If I were you I'd go higher up. Sure,
> the tech guy wants money for untarring a file, but his boss, or his bosses
> boss, or a relationship manager, or a sales person, or SOMEONE should
> realize the value of good customer service, or the value of repeat business.
> I would be nice and civil on the phone when you call, and ask to talk to
> someone else. There's got to be SOMEONE over there who can help.
> 
> 
> 
> 
> > On Thu, 2 Dec 2004 14:18:30 -0500, Jeff Wilhelm
> > <wwwac at summit7solutions.com> wrote:
> > > Do you have any other sites with them?
> > >
> > > If so, you could threaten to pull them. If the revenue
> > > from the other
> > > sites exceeds $20 they'd be stupid to fight with you.
> > >
> > > Alternatively, you could just pay them for the data (if
> > > you really
> > > need it; you don't have a local copy?) and then never
> > > go back to that company.
> > >
> > > I mean, the ball is in their court. They have the data.
> > > You want it.
> > > You have to play by their rules (as dumb as they may
> > > be) or else they
> > > may -- OOPS -- drop the tape in the lake.
> > >
> > > Jeff
> > >
> > >
> > >
> > >
> > > ----Original Message----
> > > From: talk-bounces at lists.nyphp.org
> > > [mailto:talk-bounces at lists.nyphp.org] On Behalf Of
> > > Joseph Crawford
> > > Sent: Thursday, December 02, 2004 2:15 PM To:
> > > NYPHP Talk Subject: [nycphp-talk] [ OT ] Web Hosting
> > > Gone Bad
> > >
> > > > Guys,
> > > >
> > > > i had a web host that was a reseller, they went under
> > > > and  thier servers taken back by the company who sold
> > > > them the space, there was no warning for this
> > > > happening at all.  now the new company wants to
> > > > charge me $20 to get my files back....  is this even
> > > > legal to do? all files on my account were written by
> > > > me therefore they are my property. I mean this sounds
> > > > to me the equivilence to walking into thier
> > > > datacenter taking one of thier servers then saying
> > > > hah you want it you have to pay me to get it back.
> > > >
> > > > what steps should i take in this situation?  I have
> > > > contacted support and they continue to say they are
> > > > going to charge me now way around it, because thier
> > > > tech has to run a tar command and email me the files,
> > > > which on a properly setup linux box could probably
> > > > all be done on one line.
> > >
> > > _______________________________________________
> > > New York PHP Talk
> > > Supporting AMP Technology (Apache/MySQL/PHP)
> > > http://lists.nyphp.org/mailman/listinfo/talk
> > > http://www.newyorkphp.org
> 
> _______________________________________________
> 
> 
> New York PHP Talk
> Supporting AMP Technology (Apache/MySQL/PHP)
> http://lists.nyphp.org/mailman/listinfo/talk
> http://www.newyorkphp.org
> 


-- 
Joseph Crawford Jr.
Codebowl Solutions
codebowl at gmail.com

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