NYCPHP Meetup

[Jeff Wilhelm]

----Original Message----
From: talk-bounces at lists.nyphp.org
[mailto:talk-bounces at lists.nyphp.org] On Behalf Of Joseph
Crawford Sent: Thursday, December 02, 2004 2:20 PM To:
NYPHP Talk Subject: Re: [nycphp-talk] [ OT ] Web Hosting
Gone Bad 

> couldnt i get them for destructing data that doesnt
> belong to them or something, i mean i would almost be
> willing to pay $100 to a lawyer to send them a letter if
> it would get me the files, i honestly dont feel i should
> have to pay the $20 and i dont know if i am going to
> stoop to the level and do it.  However i dont have a
> local copy of the files and i do need them.      

Hm, I see where you're coming from. If I were you I'd go higher up. Sure,
the tech guy wants money for untarring a file, but his boss, or his bosses
boss, or a relationship manager, or a sales person, or SOMEONE should
realize the value of good customer service, or the value of repeat business.
I would be nice and civil on the phone when you call, and ask to talk to
someone else. There's got to be SOMEONE over there who can help.


> On Thu, 2 Dec 2004 14:18:30 -0500, Jeff Wilhelm
> <wwwac at summit7solutions.com> wrote: 
> > Do you have any other sites with them?
> > 
> > If so, you could threaten to pull them. If the revenue
> > from the other 
> > sites exceeds $20 they'd be stupid to fight with you.
> > 
> > Alternatively, you could just pay them for the data (if
> > you really 
> > need it; you don't have a local copy?) and then never
> > go back to that company. 
> > 
> > I mean, the ball is in their court. They have the data.
> > You want it. 
> > You have to play by their rules (as dumb as they may
> > be) or else they 
> > may -- OOPS -- drop the tape in the lake.
> > 
> > Jeff
> > 
> > 
> > 
> > 
> > ----Original Message----
> > From: talk-bounces at lists.nyphp.org
> > [mailto:talk-bounces at lists.nyphp.org] On Behalf Of
> > Joseph Crawford 
> > Sent: Thursday, December 02, 2004 2:15 PM To:
> > NYPHP Talk Subject: [nycphp-talk] [ OT ] Web Hosting
> > Gone Bad 
> > 
> > > Guys,
> > > 
> > > i had a web host that was a reseller, they went under
> > > and  thier servers taken back by the company who sold
> > > them the space, there was no warning for this
> > > happening at all.  now the new company wants to
> > > charge me $20 to get my files back....  is this even
> > > legal to do? all files on my account were written by
> > > me therefore they are my property. I mean this sounds
> > > to me the equivilence to walking into thier
> > > datacenter taking one of thier servers then saying
> > > hah you want it you have to pay me to get it back.  
> > > 
> > > what steps should i take in this situation?  I have
> > > contacted support and they continue to say they are
> > > going to charge me now way around it, because thier
> > > tech has to run a tar command and email me the files,
> > > which on a properly setup linux box could probably
> > > all be done on one line. 
> > 
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