NYCPHP Meetup

[Michael B Allen]

On Fri, 18 May 2007 01:09:06 -0400
Rolan Yang <rolan at omnistep.com> wrote:

> Michael B Allen wrote:
> > The support ticket system I always wanted was one that just used IMAP
> > for everything where the "tickets" where really just emails.
<snip> 
> This brings up another interesting question. What are you going to do 
> about the incoming flood of tickets selling Viagra, weight loss 
> miracles, and stock market tips? :)

That's no problem. There's a bunch of things you can do. The procmailrc
or the input script could simply pass on anything that doesn't have
at least one of a list of keywords (e.g. the product name). You would
still get the message in the inbox but it wouldn't trigger the ticket
routines. You might get a few false negatives but you're almost guaranteed
to eliminate the spams. You can also whitelist senders you replied to.

Mike

-- 
Michael B Allen
PHP Active Directory Kerberos SSO
http://www.ioplex.com/