NYCPHP Meetup

[felix zaslavskiy]

On Wed, 10 Dec 2003 20:00:44 -0500
"Ophir Prusak" <lists at prusak.com> wrote:

> Hi all,
> 
> I'm looking for an open source help desk / support / ticketing system written in PHP. 
> Preferably free, but it doesn't have to be free. We just need to be able to modify it to our needs.
> 
> Here is a list of features that it would ideally have:
> 
> 0. Web capture of new tickets.
> 1. Email capture of new tickets.
> 2. You can send back replies or the info via email.
> 3. Customizable ticket workflow.
> 4. Highly customizable: Categories request types, statuses, etc.
> 5. Reporting tools and trends: How many requests of type X in past month, etc.
> 6. Good permissioning system (admin can define who can do what).
> 7. Internal notes.
> 8. Sending email and notes to user groups.
> 
> I checked on sourceforge.net, but was wondering if anyone knows of other alternatives.
I generaly find freshmeat.net a better place to start looking.

> 
> Thanx,
> Ophir