NYCPHP Meetup

[jon baer]

I haven't tried it yet (tried everything else under the sun) for osCommerce:

http://www.oscommerce.com/community/contributions,936

-snip-
* A completely new and updated support ticketing system for use with osc 2.2
* Includes, support for multi admins, multi department, multi status, multi priority, multi langauge
* Full ticket management admin consol, with ticket history
* Full ticket history on customer side is displayed
-snip-

- jon

  ----- Original Message ----- 
  From: Ophir Prusak 
  To: NYPHP Talk 
  Sent: Wednesday, December 10, 2003 8:00 PM
  Subject: [nycphp-talk] Looking for PHP help desk system


  Hi all,

  I'm looking for an open source help desk / support / ticketing system written in PHP. 
  Preferably free, but it doesn't have to be free. We just need to be able to modify it to our needs.

  Here is a list of features that it would ideally have:

  0. Web capture of new tickets.
  1. Email capture of new tickets.
  2. You can send back replies or the info via email.
  3. Customizable ticket workflow.
  4. Highly customizable: Categories request types, statuses, etc.
  5. Reporting tools and trends: How many requests of type X in past month, etc.
  6. Good permissioning system (admin can define who can do what).
  7. Internal notes.
  8. Sending email and notes to user groups.

  I checked on sourceforge.net, but was wondering if anyone knows of other alternatives.

  Thanx,
  Ophir


------------------------------------------------------------------------------


  _______________________________________________
  talk mailing list
  talk at lists.nyphp.org
  http://lists.nyphp.org/mailman/listinfo/talk

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.nyphp.org/pipermail/talk/attachments/20031210/79b17fab/attachment.html>