NYCPHP Meetup

[nycphp-talk] Debugging Remote Problem

csnyder chsnyder at gmail.com
Tue Feb 21 14:08:39 EST 2006


On 2/21/06, Hans Kaspersetz <lamolist at cyberxdesigns.com> wrote:
> I am having trouble with users of a web site.  The site is based on
> Joomla.  When the user logs in, site uses the community builder
> component, he can browse a page or so, then he is redirected to the
> login screen.  The users are in South Africa.  The rest of my users,
> throughout Europe and US, seem to be using the site fine.  I have been
> unable to reproduce the problem locally here in the US.
>
> How would you approach debugging this problem?  I have phone access to
> the user.  I am the administrator of the server so I can configure
> logging however I need to.  I have set up a development site for my
> guinea pig and I can make what ever changes I need to the site to test
> things.
>
> Joomla + Community Builder
> RHE + Apache 1.3
> Cpanel
>
> Ideas?
>
> Hans

Out of curiousity, is SSL involved? Are you able to have the user try
a different browser?
Have you already gone over a dump of the global vars generated by one
of their requests? Their geographic location could well be a red
herring.

--
Chris Snyder
http://chxo.com/


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